Who is the Geek in a Cape?

More Than Just Tech Support: It’s 25 Years of Teaching distilled into 1 bespoke package

For decades, my colleagues and friends have known me as the go-to person whenever technology became overwhelming. I didn't just troubleshoot problems; I taught people how to use their tools better.

As an IT lynchpin in schools, I’ve supported everyone from young children to senior staff, both in the UK and internationally. Across all those diverse technological needs, a consistent theme emerged:

I was consistently praised for my unwavering patience and ability to teach technology 1:1 and in a classroom setting.
My approach is always to use clear, everyday English to break down complex ideas—no frustrating tech-speak or confusing jargon.
I found immense satisfaction in helping people understand why something works, guiding them to develop their own skills, and empowering them to feel confident with their digital tools.

Beyond the one-to-one help, I often spotted those clunky, paper-based processes slowing everyone down and realised just how much smoother they could run digitally. I’d roll up my sleeves and create new workflows and custom systems to make lives and jobs easier and more efficient.

The ultimate test of this approach came in 2020. The world went into lockdown, and I was the sole leader responsible for laying my school's entire technical infrastructure to move all teaching and learning online—practically overnight! It was a thrilling period of crisis management, and I love it, genuinely relishing the challenge of spearheading this unfamiliar new way of working. I was the single point of support for every colleague, pupil, and parent, fielding calls from around the world (the first one came in from the Far East at 5:00 in the morning!). I thrived on working 1:1 with to get the huge range of different home technologies and systems to work as efficienetly as possible, enabling ownership in every family's technology use during that extraordinary time. Crucially, however, this role was about far more than just setting up systems; it was a core pastoral role. My focus on maintaining and fostering calmness under pressure in the face of widespread anxieties, frustrations, and fears.

From Burnout to Focus: Why Geek in a Cape Exists

The creation of Geek in a Cape emerged from a significant personal journey. Many years of overwork eventually led to burnout and a necessary period of re-evaluation.

My therapeutic focus during this time was developing a practical tool for myself: the 'Travel Expenses+' Google Sheets add-on for automating mileage and expenses claims. Creating that simple, user-friendly tool was a powerful reminder of my core strengths and the joy I find in building practical solutions.

The result of this journey is Geek in a Cape, bringing those decades of simplifying, patient explaining, and custom-crafting of understanding directly to you.

What You Can Always Expect

Whether you’re an individual grappling with home tech or a small business needing a reliable IT partner, I am excited to bring my unique blend of educational expertise and technological proficiency to simplify your digital life and help you thrive.

With Geek in a Cape, you can expect:

1:1 Personal Support: Tailored to your specific needs, at your pace.
Clear, Jargon-Free Explanations: No tech-speak, just simple, actionable advice.
Patient Guidance: You’ll never feel rushed or silly for asking questions.
Proactive Solutions: Anticipating your needs and helping you stay ahead of potential issues.
Traditional Values: Service built on respect, loyalty, and genuine care for your digital well-being.

Let's make your tech work for you, not against you.

Welcome to Geek in a Cape, where complex tech challenges meet clear, compassionate solutions. My name is Toby Carson, and this service is the natural evolution of 25 years dedicated to education, simplifying, and supporting technology.

I’ve taken a lifetime of teaching and support experience and distilled it into a focused, personal service designed specifically for you.